The Burks Companies
  • Operations
  • Denver (and vicinity), CO, USA
  • $75K-$100K (depending on background and experience)
  • Salary
  • Full Time

Medical, Dental and Vision


Job Title: Regional Manager

Department: Operations & Business Development

Reports To: COO

 

Summary:

The Regional Manager provides overall management and oversight to Area Managers and Project Managers (collectively "Subordinate Managers") to coordinate all contractual Janitorial/EVS/Housekeeping/Stewarding and other activities at contract sites; the Regional Manager manages the Subordinate Managers to ensure all operating budgets are maintained at or below budgeted cost levels in each region/area while ensuring client satisfaction is maintained at the highest levels. 

The Regional Manager will also be responsible in business development activities within their assigned Region/Area, specifically working with the Corporate business development team to achieve overall sales growth, marketing and identifying potential opportunities in each region. Provides professional business judgment; experience and leadership skills to effect change and manage the growth of TBC Inc. in the respective regions/areas.  Provide direct management to the Subordinate Management team to ensure that services are delivered at a superior level consistently across all contracts. 

 

Essential Duties and Responsibilities:

Establish and maintain a positive strategic relationship with Corporate team members and each operating regions' Janitorial client groups; identify best practices, appropriate technology and customer service directives as necessary.  Define strategy that positively impacts all customer experiences in all customer core business lines (i.e., Class A Offices, Hospitality, Pharmaceutical/Bio-Science, Healthcare, Industrial/Manufacturing, Commercial, Education, Transportation, etc.) to ensure that delivered services meet and/or exceed customer-defined facilities operating metrics.  Provide direction and oversight to ensure customer satisfaction needs are delivered consistently and within budgets.  Work with Human Resource Department (HRD) to develop, implement and maintain departmental policies and procedures, quality control, safety, and performance-related programs that meet and/or exceed operational performance at all sites, and ensure customer retention goals.  Work collaboratively with all members of the TBC Executive Management Team, and others, to effectively use cross-functional resources to achieve results.  Develops individual and group performance criteria for each region.  Work with HRD to ensure effective training and coaching of all staff, including managers and supervisors is successfully implemented. Manage the overall budget process for Janitorial operations in their respective Region/Area including: labor, supplies, contracted services, management and administration. This process encompasses the development, reforecast, monthly and end of year budget reviews and all other adjustments or recommendations required by the C.O.O., C.F.O., and/or President.

Identify key business development prospects that are consistent with TBC strategic marketing and sales goals. Development of these prospects into viable opportunities and assisting/managing the sales and operating budgets for sales presentations leading to actual services contracts. The Regional Manager will play an integral role in every step, including the ongoing management of the client business relationship after the sale.

Develop "Key Performance Indicators" for services provided and communicate these indicators effectively to customers as part of a process of managing expectations and improving contracted service delivery.

Drive broader TBC organizational initiatives in internal communication, external communication, mission, standards, and career development.

 

Qualifications:

The ideal Regional Manager will have a combined 10+ years of documented successful Janitorial/Housekeeping/EVS/Stewarding experience with direct management of frontline managers at the Director level and higher who are responsible for direct delivery of all contracted service with a proven track record of strong leadership, organization skills and team-building in a large institutional, technical, corporate, and/or hospitality service industry environment to ensure that the facilities operations is in full concert with the core corporate deliverables.

 

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER

The Burks Companies
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